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If the costs of fraud and abusive behavior have you reconsidering your customer-friendly returns policies, don’t make a move without reading a new report from Riskified, Opinium, and Cebr (the Center for Economic Business Research).
The analysis, based on a survey of 500+ fraud and risk leaders from ecommerce enterprises worldwide, reveals how merchants can curtail abuse without sacrificing customer experience.
Inside, you'll learn:
- What ecommerce merchants around the world are doing about abuse of their return, refund, and exchange policies
- How the Dark Web and malicious generative AI tools are worsening the policy abuse problem
- Why the “generous policies at all costs” tide turned, and how merchants can right the ship
To learn how an identity-based approach can reduce abuse and reward good customers, download Returns, refunds and exchanges: Global insights and policy playbook 2024.
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