This is a CallCenterPro Publication Hello %%first_name%%, While leaders are embracing AI for its undeniable impact on the bottom line, what about the agents? How do they feel about this shift? We set out to answer that exact question. In our latest survey of over 1,000 US based contact center agents, we uncovered: Their openness to using AI in their day-to-day work How AI has affected their performance—for better or worse The role AI plays in agent retention ...and much more. Want the full story? Download your free copy of The State of Contact Center Agents 2024 report here. Best, Cresta Download Ebook Cresta, 540 Bryant Street, Suite 200, Palo Alto, California - 94301