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Discover how Oportun maximizes Cresta's capabilities to revolutionize its operations in this on-demand webinar.

Oportun, a mission-driven fintech, is dedicated to leveraging Cresta to drive better outcomes. Veronica Semler, VP of Member Servicing at Oportun, led her team in reimagining their approach to quality assurance. Their goal? To empower agents with AI-driven insights and shift from reactive enforcement to proactive development.

Join us for an in-depth conversation between Veronica and Adam Walton, Chief Customer Officer at Cresta, as they explore Oportun’s transformation journey. Learn how Oportun:

• Shifted their internal mindset from reactive enforcement to proactive agent development and achievement
• Utilized Cresta's conversational AI and behavioral modeling to objectively analyze and evaluate 100% of member conversations
• Applied intelligent automation powered by Cresta to increase QA program efficiency, allowing for personalized coaching
• Made better decisions by uncovering valuable insights about members, services, and operations hidden in conversation data