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Webinar highlights
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Learn how Amazon Connect and Zendesk's customer service platform help deliver personalized experiences through AI-powered automation and unified channels.
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You will learn:
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- How to unify your contact center and customer support platforms
- How to reduce resolution times and improve agent productivity
- How to increase customer satisfaction while minimizing costs
- How to leverage intelligent triage for efficient scaling
- How to implement adaptive workforce management
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Webinar speakers
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Dan Frost
Senior Technology Partner Manager, Zendesk
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Dan Frost is a Senior Manager of Technology Partnerships at Zendesk with 7 years in SaaS partnerships and business development. He has been at Zendesk for 4 years managing CCaaS-integrated partners and productivity-integrated partners.
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Theresa Garner
Global ISV Partner Strategy & Acceleration, Productivity Applications, AWS
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*The views and opinions of Zendesk and their presenter are their own and do not necessarily reflect the positions of AWS.
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About AWS Marketplace
AWS Marketplace is a digital software catalog that makes it easy to find, try, buy, deploy, and manage software that runs on AWS. AWS Marketplace has a broad and deep selection of data and analytics solutions offered by hundreds of independent software vendors. These products can be integrated with AWS Services and other existing technologies, enabling you to build a comprehensive and modern data-driven approach across your AWS and on-premises environments. Visit aws.amazon.com/marketplace to learn more.
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